{"id":4667,"date":"2023-03-03T10:03:36","date_gmt":"2023-03-03T10:03:36","guid":{"rendered":"https:\/\/elpix.ag\/2023\/03\/it-infrastructure-delivery\/"},"modified":"2023-05-09T12:28:27","modified_gmt":"2023-05-09T12:28:27","slug":"it-infrastructure-delivery","status":"publish","type":"post","link":"https:\/\/elpix.ag\/en\/it-infrastructure-delivery\/","title":{"rendered":"IT infrastructure service delivery"},"content":{"rendered":"
Upgrade of IT infrastructure service delivery model<\/h5><\/div>

Initial situation<\/h2><\/div>
\n
    \n
  • Europe’s leading data center provider is managing its IT infrastructure services via E-mail, Excel, telephone and an ITSM tool<\/li>\n
  • Regular SLA violations and loss of quality due to outdated design standards, inconsistent responsibilities, and poor resource management system<\/li>\n
  • Inability to provide customers with binding delivery times and status due to lack of standards, processes as well as prioritizations during the delivery process<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div>

    Results<\/h2><\/div>
    • <\/i><\/span>
      \n

      Establishment of best practise design standards, coupled with a streamlined delivery process<\/p>\n<\/div><\/li>

    • <\/i><\/span>
      \n

      Implementation of both, delivery SLAs and an online request portal for the service catalog<\/p>\n<\/div><\/li>

    • <\/i><\/span>
      \n

      Establishing a wholesome Quality of Service process through monthly CIO review meetings with the customers<\/p>\n<\/div><\/li>

    • <\/i><\/span>
      \n

      25% improvement in average delivery times<\/p>\n<\/div><\/li>

    • <\/i><\/span>
      \n

      14% cost efficiency for delivery costs<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":4544,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-4667","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-management-processes-en"],"cp_meta_data":{"_pingme":["1"],"_encloseme":["1"],"_wpml_media_duplicate":["0"],"_wpml_media_featured":["1"],"_fusion_google_fonts":[""],"_fusion":["a:5:{s:17:\"post_links_target\";s:2:\"no\";s:17:\"slider_visibility\";s:51:\"small-visibility,medium-visibility,large-visibility\";s:20:\"image_rollover_icons\";s:7:\"default\";s:11:\"slider_type\";s:2:\"no\";s:9:\"wooslider\";s:1:\"0\";}"],"avada_post_views_count":["906"],"fusion_builder_status":["active"],"_thumbnail_id":["4544"],"_last_translation_edit_mode":["native-editor"],"avada_today_post_views_count":["1"],"avada_post_views_count_today_date":["18-04-2026"],"_wpml_word_count":["{\"total\":138,\"to_translate\":{\"de\":138}}"],"_edit_lock":["1683635177:4"],"_edit_last":["4"],"_yoast_wpseo_content_score":["90"],"_yoast_wpseo_estimated-reading-time-minutes":["3"],"_yoast_wpseo_wordproof_timestamp":[""],"_yoast_wpseo_primary_category":["42"]},"yoast_head":"\nIT infrastructure service delivery - 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